Refund policy

Order Cancellation
All orders are final. We do not offer cancellations, returns, or exchanges once an order is placed.

Returns (Exceptional Cases Only)
Returns are accepted only if:
● You receive a damaged or defective product, or
● The wrong product has been delivered

This is rare, but in such cases, you must:

● Inform Team Morikaa within 5 days of delivery
● Share a continuous 360° parcel opening video (no cuts or pauses) as proof.

⚠️ Requests without this video will not be eligible for return.

Return Conditions
● Product must be unused, unwashed, and in original condition
● Original tags, packaging, and invoice must be intact
● Return shipment should be sent only after approval from our team
● Customer details (name, address, contact number) must be clearly mentioned on the return parcel

Quality & Handmade Disclaimer
Most Morikaa products are handmade and handwoven.
● Minor irregularities in weave, texture, or threads are natural characteristics, not defects
● Such variations do not qualify for returns or refunds

Non-Returnable Cases
We do not accept returns if:
● Product has been used, washed, or tampered with
● Damage occurs after use
● Return request is raised after 5 days of delivery

Refund Process
● Once we receive the returned product, it will be inspected and verified
● Refund will be processed within 3–4 business days after approval
● Amount will be credited to the original payment method within 10 business days

Our Commitment
We aim to ensure a smooth and transparent experience. If you face any issues, our team is here to assist you promptly.